For additional information call: +1 905 553 7444

School Policies/Rules

SCHOOL POLICIES AND RULES ARE SUBJECT TO CHANGE AT OUR DISCRETION WITHOUT NOTICE.

TUITION AND PAYMENT:

Tuition for the school term from September to June is payable in advance on an annual or monthly basis to hold a time slot.
Annual payment: For the full school term payable upon registration by cash, cheque, debit or credit card.
Monthly Payment: Payable on the 1st. of each month by pre-authorized Visa Debit, Visa, Mastercard or post-dated cheques for all subsequent months. For cash option we require first and last month's payment upon registration. Summer lessons are charged separately.
NSF: $25.00 fee will be charged for payments declined due to non-sufficient funds.

CANCELLATION/MAKE-UP LESSON POLICY FOR PRIVATE LESSONS:

Lessons that will be made up: Maximum of 3 lessons cancelled with 24 hours' notice and 1 same day cancellation each school year. Lessons cancelled by the school for any reason. Make-up lessons cannot be carried into the next school term and must be made up by the end of July. Lessons can be cancelled by phone (including voicemail), in person or by e-mail to customerservice@chorusmusic.ca.
Lessons that will not be made up, credited or refunded: Any more than the allowed number of make-up lessons, lessons cancelled without 24 hours' notice, same day or last minute cancellations, no shows, missed make-up lessons or time lost due to late arrival.

GROUP LESSONS:

START DATE AND CANCELLATION OF A GROUP CLASS: We reserve the right to postpone the start date or cancel group classes in the event of insufficient enrollment. Students will be refunded or moved to a different class if possible.

MISSED GROUP LESSONS: There is no credit or refund for missed or cancelled group lessons as the class must go on without the absent student.

LESSON TIME FOR SMALL GROUPS: We reserve the right to adjust the length of group lesson time at any point in the year, should the size of a group class decrease as follows:

  • Only 3 students left in a group: Lesson time will decrease by 15 minutes
  • Only 2 Students left in a group: Lessons time will decrease by 30 minutes
  • Only 1 student left in a group: Transfer to private lessons or a different group if available. Cost/lesson time adjustment may be required.

INSTRUCTOR ABSENCE/UNAVAILABILITY:

There is no guarantee the same instructor will be available to teach all lessons throughout the term. There may be times when another qualified instructor will teach the class/student without prior notice.

WITHDRAWAL:

We require 2 weeks' notice to stop the next months' payment or process credit/refund for full year payments. There will be no refund or credit for the current month.

SCHOOL UPDATES & CLOSURES:

We will update our voicemail message, Instagram and Facebook page by 12noon on weekdays and 8am on Saturdays. We do not call to inform of inclement weather closures.

RESULTS OF MUSIC EXAMINATIONS/ASSESSMENTS/COMPETITIONS:

We make every effort to fully prepare students for examinations/assessments and competitions. However, we cannot control the results students achieve. Students and/or parents are encouraged to discuss and fully understand the requirements and expectations with their instructor or school administrator prior to registering.

FACILITY POLICY:

Students, parents/guests must behave responsibly while on premise and at offsite events that are sponsored or hosted by Chorus. Disruptive behavior causing damage to the facility or equipment is the financial responsibility of the student/parent. We reserve the right to expel students for nonpayment of tuition or disruptive behavior without credit/refund.

INTERNET USE:

Complimentary Wi-Fi, if available, is for personal and legal use only.

LIABILITY WAIVER:

Parents/guardians are responsible for the well-being and safety of their children at all times, including drop-off and pick-up on premise or at offsite events that are hosted or sponsored by Chorus. Parents/guardians are encouraged to join students in their respective class during regular lessons or wait in the reception area. Chorus Music Academy Inc., including its directors, officers, employees, and agents, shall not be liable for any injury, illness, allergic reaction, accident, death, loss, theft, damage or any other harm whatsoever which may be sustained by a student, parent, guardian, or guest on our premise or at an offsite event hosted or sponsored by us. You waive any claims, demands, and liabilities against Chorus arising from your participation in Chorus programs and events/activities, including participation by you and/or your child(ren) and guests.

PHOTO AND VIDEO RELEASE POLICY:

By registering with Chorus, you grant Chorus permission to take photographs and audio/video recordings of you and/or your child(ren)'s participation ("Content") in Chorus programs/events/activities. You also grant Chorus permission to use, reuse, modify, publish, and republish the Content in any format or media, including print and online, for promotional purposes. Chorus will use the Content without compensation to you, your children and your guests. You waive any rights to prior inspection and approval of the Content and its use. Chorus may not sell such Content to anyone without your permission. You waive any claims, demands, and liabilities against Chorus for capturing and using the Content. To opt out, send an email to customerservice@chorusmusic.ca.

HEALTH AND SAFETY:

  • We are a NUT FREE facility.
  • All students are required to wear clean/dry indoor shoes or socks to class during winter months.
  • Students are asked not to bring valuables to class. We will not be responsible for lost or damaged items/equipment.
  • No drinks, with the exception of a closed water bottle allowed in the music studios.
  • Drum and DJ students are required to bring sound reducing headsets to every class.